Policies & WarrantyReturns, Exchanges & Warranties
All mattress, topper, and pillow and bed frame sales are FINAL (Due to sanitary reasons) * 30 Day Comfort Guarantee applies to Mattresses and Sleep Collections.
30 Day Comfort Guarantee Exchange Program
30 Day Comfort Guarantee is an exchange program, not a return policy. You have 30 days from time of delivery to modify your mattress into a more suitable sleep system of equivalent or lesser value. Modifying your sleep system above the value of original purchase will incur additional cost of materials. 30 Day Comfort Guarantee is contingent upon the purchase of our Mattress Pad in order to protect the mattress. Any stains or damage to mattress voids the 30 Day Comfort Guarantee. Fees will apply for any additional materials or restocking.
• 30 Day Comfort Guarantee does not apply to discounted products, items sold “as is”, or custom products.
Returns & Exchanges
- Mattress, Topper, Pillow and bedframe Sales are FINAL
- Bedding may be returned or exchanged withing 30 days with reciept as long as it is UNOPENED.
- Shipping fees apply for returns and exchanges
We, at Dream Tree Organic Beds, are pretty picky about our products. Our mattress & bedding partners offer fantastic finished products and warranties to back them up. Listed below are the details to assure you of quality, copies of comprehensive care instructions, the warranties themselves, plus additional info to help you understand what’s covered and what’s not.
We’ve got you covered! (And are excited to be in bed with you.. 😂 See what we did there..)
Mattresses are a relatively large investment and warranties are in place to help the purchaser, manufacturer and the distributor to be clear about coverage, quality and long term benefits to be had from this investment.
Make your best choice by reviewing the policies and the warranties prior to purchase.
Proper Mattress Support: Know how to support your mattress properly and avoid voiding the warranty.
Your care of the mattress you purchase may impact the warranty or even void it. Care Instructions
Soaring Heart Natural Beds
Soaring Heart Natural Beds takes great pride in our craftsmanship and our products. We stand behind every stitch and tuft. All of our products are warranted against defective materials and/or workmanship for five years from the original date of purchase. If your product is found to have defective material and/or workmanship we will rebuild or replace your product (at our discretion) free of charge.
*Failure to follow Soaring Heart Natural Bed Company care instructions voids the Soaring Heart Guarantee and any subsequent warranty.
20 year Latex Mattress Warranty
Soaring Heart warrants your new latex or innerspring mattress to be free from defects in materials and workmanship for 20 years from the original date of purchase. This warranty extends only to the original purchaser.
Should your mattress fail during the warranty period, Soaring Heart Natural Bed Company, at its option, will replace or repair the mattress or foundation at no charge other than transportation costs. Soaring Heart Natural Bed Company reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.
Years 1-10 of this warranty are non-prorated and years 11-20 are prorated. Within the prorated period, Soaring Heart Natural Bed Company will repair or replace the mattress at a prorated cost of use of 1/20 of the original purchase price per year from the original date on the bill of sale.
To qualify for this warranty, the original purchaser must be using a Soaring Heart Mattress Pad, present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears. Please note, if you plan to use your Soaring Heart Natural Bed Company mattress on an existing slat foundation, slats must be at least 1″ – 3″ apart to validate the warranty. This distance provides optimal airflow and support of the mattress.
The warranty does not apply to:
• Normal body signatures of 1½” deep or less.*
• Firmness preference.
• Allergies or sensitivities.
• Cover (fabric).**
• Stains or soil.
• Floor models or models sold “as is.”
*Normal body signatures are not a suggestion of structural failure. Rotating your Innerspring head to foot monthly will minimize the appearance of body signatures. Soaring Heart Natural Bed Company is not liable for incidental or consequential damages arising through the use of this product.
**The mattress cover is warranted for two (2) years against structural defects in the material or workmanship. Loose threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered.
At Holy Lamb Organics, we make our sustainable natural bedding products with integrity…so everyone sleeps well at night. We stand by our materials, our handwork and our service. We promise to hold ourselves to the highest standards using local, sustainable, high quality natural bedding. Your excellent experience with us and complete satisfaction with our products is of utmost importance.
Our products are designed and made to stand the test of time. With over thirty years in business, we often have customers telling us that they purchased an item from us years ago and still love it. Our products are made one at a time instead of mass produced, which allows us to put in attention and care into each item.
We warrant materials and workpersonship for up to a year. If there is any defect we would be happy to repair or replace for you free of charge.